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Quality Monitoring
The Evaluation Application makes it easy to analyse the quality of calls. Stepping through the workflow process enables the following features:

Automatic schedules can be set up to select recorded calls and/or screens for evaluation;

Bespoke evaluation forms can be quickly and easily designed by users with configurable sections, questions and answer types;


Calls for evaluation can be assigned to supervisors;

Evaluations can be performed and personal observations and remarks can be added to calls;

All evaluations can be reviewed;

Graphical evaluation reports deliver high levels of management information on quality and efficiency.



Contact Center Solutions
3310 Moonridge Dr. Cincinnati, Ohio 45248
inquiries@ccscallcenters.com
513-518-2775